Frequently asked questions.
What is wedding management?
Wedding Management is like day of coordination, with a little more oomph and a lot more attention to detail. We do not just step in on the day-of, rather we support you in the last 6-8 weeks of your wedding planning journey to help you get across the finish line. With timeline creation, vendor communication, and multiple meetings prior to the big day, we take ownership in managing all your wedding elements to ensure things go smoothly.
What is the booking process like?
I follow a simple 3 step process. First up, you’ll fill out a contact form. Once received, we’ll schedule a 30 minute event consultation over the phone to chat through all the deets of your event together. Lastly, you’ll receive a formal proposal and contract for review before booking. A signed contract and 20% non-refundable deposit is required to secure the event date.
What happens if my event date or location changes?
We totally get that life happens and plans change. If your event changes, let us know right away. If we receive notification with more than 60 days before the original event date, we'll make a best faith effort to continue execution of services on the new event date or place, at no additional costs.
How do you communicate with clients?
Otsu Events uses the software platform HoneyBook to communicate information to clients and for all proposals and contracts. We also use the Google suite for sending shared documents like mood boards and wedding timeline forms. We strive to respond to all inquiries and communications within 72 business hours.
Do you travel? Are there fees?
Otsu Events is based in Tacoma, Washington and serves Tacoma, Seattle, and the surrounding Puget Sound areas. We are happy to travel throughout WA state. Some travel like mileage and lodging fees will apply for destinations that are more than 50 miles outside Tacoma. Exact costs will be included in your proposal.